Terms of Service

These Terms of Service govern access to and use of TrialSignal, a clinical trial intelligence software service available at https://intelligencetrials.com. By creating an account, accessing a report, starting a checkout session or using the workspace, you agree to these Terms and the Privacy Policy.

If you use the service on behalf of a company, fund, university, consultancy or other organization, you confirm that you have authority to bind that organization to these Terms.

The service helps users search, structure, compare and summarize public clinical trial information and related research intelligence. It is intended for professional research triage and diligence workflows.

Reports, summaries, AI outputs, patent notes, patentability notes and freedom-to-operate notes are not medical advice, legal advice, regulatory advice, investment advice, patentability opinions or freedom-to-operate opinions.

The service may combine source records, automated normalization, AI-assisted analysis, user-triggered ingestion and third-party patent or registry metadata.

Users must independently verify important findings against primary source records, sponsor disclosures, publications, patent databases, regulatory materials and qualified professional advisors before relying on them.

No output should be treated as a final determination of safety, efficacy, infringement, patent validity, regulatory status, investment merit or clinical suitability.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate account and billing information and keep it updated.

We may suspend or restrict access if we reasonably believe an account is being used unlawfully, abusively, fraudulently, in breach of these Terms or in a way that creates security or operational risk.

Users may purchase individual report access, one-time report credit bundles or recurring subscription access. One report credit unlocks one full report unless stated otherwise at checkout.

Recurring subscriptions renew automatically until cancelled. You can cancel through the billing flow or by contacting billing support. Cancellation normally takes effect at the end of the current paid billing period unless applicable law requires otherwise.

Prices, included features, credit validity, taxes and currency are displayed before checkout. Stripe securely processes payment details and may issue receipts or invoices.

Because reports and credits provide access to digital research content, completed purchases are generally non-refundable except where required by law or where TrialSignal confirms a duplicate charge, technical failure or billing error.

For invoice details, tax ID updates, failed payments, duplicate charges or access issues, contact billing@intelligencetrials.com.

You must not bypass access controls, share paid access outside your account or organization, scrape or automate the service at abusive volume, interfere with service operation, reverse engineer protected features, or use the service to build a competing database through systematic extraction.

You must not use outputs as final medical, legal, regulatory, patent, investment or clinical determinations, or present AI-generated analysis as human-reviewed unless an explicit human review status is shown.

Clinical trial records, patent references, sponsor data, status, contacts, dates and outcomes depend on third-party sources that may be incomplete, delayed, changed, withdrawn or unavailable.

Some fields may be marked as source record, AI-normalized, AI analysis, pending ingestion or not reported by the source. The service may change, pause, remove or reprioritize features as product and data quality workflows evolve.

TrialSignal, its software, interface, report formatting, workflow design, proprietary enrichment logic and non-public product components are protected by intellectual property and database rights where applicable.

Users retain responsibility for their own lawful use of downloaded or exported materials. Public source records remain subject to the terms and rights of the original sources.

The service may link to ClinicalTrials.gov, Google Patents, patent offices, Stripe, Supabase authentication flows or other third-party services. Third-party websites and services are controlled by their own operators and terms.

TrialSignal is not responsible for third-party source availability, data accuracy, payment provider downtime or external link behavior.

The service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim warranties of accuracy, completeness, fitness for a particular purpose, non-infringement, uninterrupted availability and error-free operation.

No guarantee is made that a search will find every relevant trial, patent, sponsor, intervention, target, indication or regulatory signal.

To the maximum extent permitted by law, TrialSignal and its operator will not be liable for indirect, incidental, consequential, special, punitive or lost-profit damages, or for decisions made solely on the basis of platform outputs.

Where liability cannot be excluded, liability is limited to the amount paid for the affected service during the three months preceding the event giving rise to the claim, unless applicable law requires a different limit.

We may update the service and these Terms as features, pricing, providers, data sources or legal requirements change. Continued use after an update means you accept the updated Terms.

General support: support@intelligencetrials.com. Billing and invoices: billing@intelligencetrials.com.